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Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

We have done our best to list and answer all of your 'how', 'what', 'why' questions.

About the types of products but also about the ordering process and delivery. Facepaint, splitcakes, glitters, make-up, stencils, brushes, contact lenses, pro equipment. When do I use aqua-based facepaint? Which cleansing product do I need? When will my package arrive?

Do you still have a question? We're always happy to help. Do not hesitate to contact us.

Via e-mail: contact@facepaintshop.eu. We usually answer within 1 working day.

Need answers immediately? Call us at +31 (0)46 481 03 03.

Place the desired product in your shopping cart. In the top right corner you can find your shopping cart. Click here on "Check" whether you have placed the right products and the right amount in the shopping cart. Enter a discount code and / or use your Loyalty Points. Click on "Continue to checkout". Enter your delivery address here and choose the shipping method. Click on "next" Here you choose your payment method and you will be redirected to the page of your choice After the payment is successful, you will receive a confirmation of your order by e-mail As soon as the package is on the way, you will receive a new e-mail with PostNL's Track & Trace code.
You can find a product in different ways: - Enter the desired term in the search bar, by brand, product type or color for example "Kryolan Schmink Goud" - At the bottom of the homepage is a bar with all our suppliers / brands. Click on the desired brand. - Click on 'products' in the main menu. Now click on the desired product type.
What a pity! Do you still want to order the product? Then enter your e-mail address with the relevant product and you will receive an e-mail when the product is back in stock. Occasionally it is possible that a product does not return in our assortment but that it has not yet been removed from our webshop. You can always contact us to ask if the desired product is still coming in or not.
It is not possible to reserve a product. It is possible to put products on your wish list. This way you can quickly find them on your next visit on our webshop.

- All orders can be picked up for free at our store at Kapelweg 2, Born, the Netherlands.

- All our packages outside of the Netherlands will require a signature on delivery. 

- Track & Trace-code included. Insured up to € 500,-. 

 

ZONE

DELIVERY TIME

DELIVERY COSTS

FREE SHIPPING FROM
ZONE 1      

THE NETHERLANDS

 1 - 3 business days € 4,95 € 50,-
BELGIUM 2 - 4 business days € 6,99 € 75,-
GERMANY 2 - 4 business days € 6,99 € 75,-
FRANCE 3 - 5 business days € 13,- € 125,-
LUXEMBOURG 3 - 5 business days € 13,- € 125,-
DENMARK 3 - 5 business days € 13,- € 125,-
ITALY 3 - 5 business days € 13,- € 125,-
AUSTRIA 3 - 5 business days € 13,- € 125,-
SPAIN 3 - 5 business days € 13,- € 125,-
.....      
ZONE 2      
BULGARIA 3 - 7 business days € 18,50 € 175,-
ESTONIA 3 - 7 business days € 18,50 € 175,-
FINLAND 3 - 7 business days € 18,50 € 175,-
HUNGARY 3 - 7 business days € 18,50 € 175,-
IRELAND 3 - 7 business days € 18,50 € 175,-
LATVIA 3 - 7 business days € 18,50 € 175,-
LITHUANIA 3 - 7 business days € 18,50 € 175,-
POLAND 3 - 7 business days € 18,50 € 175,-
PORTUGAL 3 - 7 business days € 18,50 € 175,-
ROMANIA 3 - 7 business days € 18,50 € 175,-
SLOVENIA 3 - 7 business days € 18,50 € 175,-
SLOVAKIA 3 - 7 business days € 18,50 € 175,-
CZECH REPUBLIC 3 - 7 business days € 18,50 € 175,-
SWEDEN 3 - 6 business days € 18,50 € 175,-
UNITED KINGDOM 3 - 8 business days € 18,50 € 175,-
....      
ZONE 3      
ALBANIA 4 - 7 business days € 19,30 € 175,-
ANDORRA 4 - 7 business days € 19,30 € 175,-
BOSNIA-HERZEGOVINA 4 - 9 business days € 19,30 € 175,-
CANARY ISLANDS 5 - 8 business days € 19,30 € 175,-
CYPRUS 4 - 7 business days € 19,30 € 175,-
FAROE ISLAND 4 - 7 business days € 19,30 € 175,-
GIBRALTAR 4 - 7 business days € 19,30 € 175,-
GREECE 4 - 7 business days € 19,30 € 175,-
GREENLAND 4 - 8 business days € 19,30 € 175,-
ICELAND 4 - 7 business days € 19,30 € 175,-
CHANNEL ISLANDS 6 - 9 business days € 19,30 € 175,-
CROATIA 8 - 10 business days € 19,30 € 175,-
LIECHTENSTEIN 8 - 15 business days € 19,30 € 175,-
MACEDONIA 7 - 9 business days € 19,30 € 175,-
MALTA 5 - 7 business days € 19,30 € 175,-
MOLDOVA 10 - 12 business days € 19,30 € 175,-
MONTENEGRO 7 - 10 business days € 19,30 € 175,-
NORWAY 4 - 5 business days € 19,30 € 175,-
UKRAINE 10 - 12 business days € 19,30 € 175,-
SAN MARINO 5 - 7 business days € 19,30 € 175,-
SERBIA 5 - 9 business days € 19,30 € 175,-
TURKEY 8 - 10 business days € 19,30 € 175,-
VATICAN CITY 5 - 7 business days € 19,30 € 175,-
BELARUS RUSSIA 10 - 12 business days € 19,30 € 175,-
SWITZERLAND 3 - 5 business days € 19,30 € 175,-
....      
REST OF THE WORLD 7 - 20 business days € 29,99 € 200,-
....      

Important! Products of the brand Kryolan cannot be delivered outside of the Netherlands.

Changing or canceling an order is only possible by phone.
We do not offer a gift wrapping service. It is possible to choose a different delivery address than the billing address. P.s .: we offer gift vouchers. These can be sent digitally.
Yes! We use 'Loyalty Points'. For every € 10 you spend in our webshop, you receive 1 Loyalty Point. With these Loyalty Points you can save for a discount on your next purchase. 1 Loyalty Point = € 0.20 discount on your total amount. Go to "my account"> "my loyalty points" to view the current status of your points. These points are valid for 365 days. It's only possible to receive Loyalty Points if you are logged in. You will not receive Loyalty Points if you are shopping as a guest.
We do not offer this option.

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