FREQUENTLY ASKED QUESTIONS

We have done our best to list and answer all of your 'how', 'what', 'why' questions.

About the types of products but also about the ordering process and delivery. Facepaint, splitcakes, glitters, make-up, stencils, brushes, contact lenses, pro equipment. When do I use aqua-based facepaint? Which cleansing product do I need? When will my package arrive?

Do you still have a question? We're always happy to help. Do not hesitate to contact us.

Via e-mail: contact@facepaintshop.eu. We usually answer within 1 working day.

Need answers immediately? Call us at +31 (0)46 481 03 03.

- All orders can be picked up for free at our store at Kapelweg 2, Born, the Netherlands.

- All our packages outside of the Netherlands will require a signature on delivery. 

- Track & Trace-code included. Insured up to € 500,-. 

 

ZONE

DELIVERY TIME

DELIVERY COSTS

FREE SHIPPING FROM

ZONE 1      

THE NETHERLANDS

1 - 3 business days € 4,95 € 50,-
BELGIUM 2 - 4 business days € 6,99 € 75,-
GERMANY 2 - 4 business days € 6,99 € 75,-
FRANCE 3 - 5 business days € 13,- € 125,-
LUXEMBOURG 3 - 5 business days € 13,- € 125,-
DENMARK 3 - 5 business days € 13,- € 125,-
ITALY 3 - 5 business days € 13,- € 125,-
AUSTRIA 3 - 5 business days € 13,- € 125,-
SPAIN 3 - 5 business days € 13,- € 125,-
.....      
ZONE 2      
BULGARIA 3 - 7 business days € 18,50 € 175,-
ESTONIA 3 - 7 business days € 18,50 € 175,-
FINLAND 3 - 7 business days € 18,50 € 175,-
HUNGARY 3 - 7 business days € 18,50 € 175,-
IRELAND 5 - 10 business days € 18,50 € 175,-
LATVIA 3 - 7 business days € 18,50 € 175,-
LITHUANIA 3 - 7 business days € 18,50 € 175,-
POLAND 3 - 7 business days € 18,50 € 175,-
PORTUGAL 5 - 9 business days € 18,50 € 175,-
ROMANIA 3 - 7 business days € 18,50 € 175,-
SLOVENIA 3 - 7 business days € 18,50 € 175,-
SLOVAKIA 3 - 7 business days € 18,50 € 175,-
CZECH REPUBLIC 3 - 7 business days € 18,50 € 175,-
SWEDEN
3 - 6 business days € 18,50 € 175,-
UNITED KINGDOM 3 - 8 business days € 18,50
€ 175,-
....      
ZONE 3      
ALBANIA 4 - 7 business days € 19,30 € 175,-
ANDORRA 4 - 7 business days € 19,30 € 175,-
BOSNIA-HERZEGOVINA 4 - 9 business days € 19,30 € 175,-
CANARY ISLANDS 5 - 8 business days € 19,30 € 175,-
CYPRUS 4 - 7 business days € 19,30 € 175,-
FAROE ISLAND 4 - 7 business days € 19,30 € 175,-
GIBRALTAR 4 - 7 business days € 19,30 € 175,-
GREECE 8 - 12 business days € 19,30 € 175,-
GREENLAND 4 - 8 business days € 19,30 € 175,-
ICELAND 4 - 7 business days € 19,30 € 175,-
CHANNEL ISLANDS 6 - 9 business days € 19,30 € 175,-
CROATIA 8 - 10 business days € 19,30 € 175,-
LIECHTENSTEIN 8 - 15 business days € 19,30 € 175,-
MACEDONIA 7 - 9 business days € 19,30 € 175,-
MALTA 5 - 7 business days € 19,30 € 175,-
MOLDOVA 10 - 12 business days € 19,30 € 175,-
MONTENEGRO 7 - 10 business days € 19,30 € 175,-
NORWAY 4 - 5 business days € 19,30 € 175,-
UKRAINE 10 - 12 business days € 19,30 € 175,-
SAN MARINO 5 - 7 business days € 19,30 € 175,-
SERBIA 5 - 9 business days € 19,30 € 175,-
TURKEY 8 - 10 business days € 19,30 € 175,-
VATICAN CITY 5 - 7 business days € 19,30 € 175,-
BELARUS RUSSIA 10 - 12 business days € 19,30 € 175,-
SWITZERLAND 3 - 5 business days € 19,30 € 175,-
....      
REST OF THE WORLD 7 - 20 business days € 29,99 € 200,-
....      

Important! Products of the brand Kryolan cannot be delivered outside of the Netherlands.

- All orders can be picked up for free at our store at Kapelweg 2, Born, the Netherlands.

- All our packages outside of the Netherlands will require a signature on delivery. 

- Track & Trace-code included. Insured up to € 500,-. 

 

ZONE

DELIVERY TIME

DELIVERY COSTS

FREE SHIPPING FROM

ZONE 1      

THE NETHERLANDS

1 - 3 business days € 4,95 € 50,-
BELGIUM 2 - 4 business days € 7,50 € 75,-
GERMANY 2 - 4 business days € 7,50 € 75,-
FRANCE 3 - 5 business days € 13,- € 125,-
LUXEMBOURG 3 - 5 business days € 13,- € 125,-
DENMARK 3 - 5 business days € 13,- € 125,-
ITALY 3 - 5 business days € 13,- € 125,-
AUSTRIA 3 - 5 business days € 13,- € 125,-
SPAIN 3 - 5 business days € 13,- € 125,-
.....      
ZONE 2      
BULGARIA 3 - 7 business days € 18,50 € 175,-
ESTONIA 3 - 7 business days € 18,50 € 175,-
FINLAND 3 - 7 business days € 18,50 € 175,-
HUNGARY 3 - 7 business days € 18,50 € 175,-
IRELAND 5 - 10 business days € 18,50 € 175,-
LATVIA 3 - 7 business days € 18,50 € 175,-
LITHUANIA 3 - 7 business days € 18,50 € 175,-
POLAND 3 - 7 business days € 18,50 € 175,-
PORTUGAL 5 - 9 business days € 18,50 € 175,-
ROMANIA 3 - 7 business days € 18,50 € 175,-
SLOVENIA 3 - 7 business days € 18,50 € 175,-
SLOVAKIA 3 - 7 business days € 18,50 € 175,-
CZECH REPUBLIC 3 - 7 business days € 18,50 € 175,-
SWEDEN 3 - 6 business days € 18,50 € 175,-
UNITED KINGDOM 3 - 8 business days € 18,50 € 175,-
....      
ZONE 3      
ALBANIA 4 - 7 business days € 19,30 € 175,-
ANDORRA 4 - 7 business days € 19,30 € 175,-
BOSNIA-HERZEGOVINA 4 - 9 business days € 19,30 € 175,-
CANARY ISLANDS 5 - 8 business days € 19,30 € 175,-
CYPRUS 4 - 7 business days € 19,30 € 175,-
FAROE ISLAND 4 - 7 business days € 19,30 € 175,-
GIBRALTAR 4 - 7 business days € 19,30 € 175,-
GREECE 8 - 12 business days € 19,30 € 175,-
GREENLAND 4 - 8 business days € 19,30 € 175,-
ICELAND 4 - 7 business days € 19,30 € 175,-
CHANNEL ISLANDS 6 - 9 business days € 19,30 € 175,-
CROATIA 8 - 10 business days € 19,30 € 175,-
LIECHTENSTEIN 8 - 15 business days € 19,30 € 175,-
MACEDONIA 7 - 9 business days € 19,30 € 175,-
MALTA 5 - 7 business days € 19,30 € 175,-
MOLDOVA 10 - 12 business days € 19,30 € 175,-
MONTENEGRO 7 - 10 business days € 19,30 € 175,-
NORWAY 4 - 5 business days € 19,30 € 175,-
UKRAINE 10 - 12 business days € 19,30 € 175,-
SAN MARINO 5 - 7 business days € 19,30 € 175,-
SERBIA 5 - 9 business days € 19,30 € 175,-
TURKEY 8 - 10 business days € 19,30 € 175,-
VATICAN CITY 5 - 7 business days € 19,30 € 175,-
BELARUS RUSSIA 10 - 12 business days € 19,30 € 175,-
SWITZERLAND 3 - 5 business days € 19,30 € 175,-
....      
REST OF THE WORLD 7 - 20 business days € 29,99 € 200,-
....      

Important! Products of the brand Kryolan cannot be delivered outside of the Netherlands.

All packages are sent with a PostNL Track & Trace code. You will receive an e-mail with a link where the package can be followed. Didn't receive an e-mail? Check the spam box. Not in the spam? Have you entered a valid e-mail address? Please contact us if you haven't received anything.
No. We do not offer this option for countries other than the Netherlands.
No. We do not offer this option.
We do our best to prepare your order as quickly as possible. During busy times, this can take a little longer than you normally expect from us.
It is important to take photographs of the damaged box, contents and/or other packaging material as proof. Contact us as soon as possible and keep your order number at hand.
With great care. We all want the packages to arrive at their destination in their entirety, right? ;) In addition, we recycle all our packaging materials, better for the environment.