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Frequently Asked Questions

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  2. Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

We have done our best to list and answer all of your 'how', 'what', 'why' questions.

About the types of products but also about the ordering process and delivery. Facepaint, splitcakes, glitters, make-up, stencils, brushes, contact lenses, pro equipment. When do I use aqua-based facepaint? Which cleansing product do I need? When will my package arrive?

Do you still have a question? We're always happy to help. Do not hesitate to contact us.

Via e-mail: contact@facepaintshop.eu. We usually answer within 1 working day.

Need answers immediately? Call us at +31 (0)46 481 03 03.

Payment is possible via iDeal, MisterCash, MasterCard, SofortBanking, PayPal, Bank transfer or cash or PIN when visiting our store in Born. We use an SSL connection for online payments. This means that all personal data that you have entrusted to us is encrypted. Because of this, others can never see your information.
I would like to redeem my Promo-code / Gift Card. Pay attention! A discount code must be entered in the "enter discount code" field. A gift voucher code must be entered in the "add gift voucher" field.
Sorry to hear that! Please contact us via e-mail: contact@facepaintshop.eu Pay attention! A discount code must be entered in the "enter discount code" field. A gift voucher code must be entered in the "add gift voucher" field.
Unfortunately, we can't change this after you've placed/payed for an order. This has to do with our order- and paymentsystem. Contact us to cancel the whole order and place a new order WITH the code.
Yes! Just fill in the voucher code at the check-out in the order process.
When completing your order, enter your company's VAT number. Our system checks the validity of the relevant number. With a valid, foreign VAT number, the VAT is automatically deducted from the total amount. The VAT cannot be refunded afterwars, so pay attention.

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